Customer Service Experts
Sushil Vachani
Boston University
Micheal Pearce
Western University
Frances Gunn
Ryerson University
Experts in customer service most often have experience in retail, but their expertise extends to other industries ranging from healthcare to online services. They advise on matters that include:
- consumer products
- consumer protection
- business plans
- e-commerce
- market research
- business sales
- online privacy
- shopping
- retail stores
Customer service today relies a lot on technology. From handheld devices to software, those involved in customer service need to work with ever changing technology.
Healthcare is a complex field with a lot of personal services provided. Customer service experts in the healthcare field have knowledge of healthcare management and the organization of medical systems. They can also help with strategic plans to improve customer service in healthcare facilities.
When a dispute related to customer service goes to court the prosecution or defense can hire a customer service expert to help. As healthcare is litigious, this is a common area where they are asked to get involved in a court case.